July 19, 2024

Housebuilder achieves highest ever customer satisfaction score

Housebuilder Bellway has achieved five-star builder status for the fourth year running.

The developer, whose Wales division is based in Cardiff and builds in Glamorgan, Gloucestershire, Cardiff, Newport, and Monmouthshire, has retained the accolade in the latest Home Builders Federation (HBF) Survey.

Published in March each year, the HBF survey measures performance in a range of areas, including build quality and customer service.

For a housebuilder to achieve a five-star rating, more than 90 per cent of its customers must say they would recommend them to a friend.

This year, Bellway was one of just 10 large housebuilders to top this mark, achieving its highest ever score of 92.4 per cent.

The developer, which builds more than 10,000 homes each year, surveyed more than 5,300 of its customers in 2019.

Divisional Managing Director for Bellway Wales, Andy Backhouse, said:

“No one’s opinion matters more to us than that of our customers, so our five-star builder status is something we take enormous pride in. We are committed to delivering the best home possible to each and every one of our buyers so to receive such a positive response from them in the survey is extremely satisfying.

“The feedback shows that customers would recommend us to their friend because of the excellent customer service we provide, as well as the high build quality and high energy efficiency of our homes, all of which are designed with modern living in mind.

“Achieving five-star status is testament to the hard work and dedication of our people throughout the company. All of us at Bellway are proud to be part of a top housebuilder and take pride in our job to deliver quality houses to our customers.

“However, retaining our five-star status – as difficult as that may be – is not the limit of our ambition. We are continually striving to improve, so to record our highest ever score for customer satisfaction since the survey is especially pleasing.”

One customer who bought a house with Bellway Wales, said:

“I would absolutely recommend buying with Bellway. I really didn’t expect that level of service and everything has gone so well.

“It was truly the perfect experience, and the after-sales service is exceptional.”

Bellway Wales is building houses across the region, including developments in Charfield, Swansea, Hardwicke, Lydney, Culverhouse Cross, Chepstow, Newent, Brockworth, Llanwern and Undy.